Refund policy
Hungry Bug — Return & Refund Policy
This policy applies to orders placed on hungrybug.store, operated by Wira Group AB (trading as Hungry Bug), Torshamnsgatan 27, Kista, Sweden.
Our standard policy (all customers)
We want you to be genuinely happy with what you ordered. If you're not, you have 30 days from the date your order is delivered to request a return or refund — no need to justify it. This is more generous than we're legally required to offer in either market, because we'd rather earn your trust than hide behind a technicality.
What's excluded from change-of-mind returns:
- Items that have been used, damaged by the customer, or are missing original packaging
- Opened hygiene-sensitive items (bite-relief patches, anything applied to skin)
- Any item marked "final sale" at checkout
How low-cost items work: for lower-priced items (nets, sticky traps, and similar), we usually won't ask you to ship the item back internationally — the return shipping typically costs more than the item itself. In most cases we'll issue a refund or send a replacement directly instead. For higher-value items (electric traps, lamps), we may ask for a photo or short video showing the issue before we replace or refund it — this helps us process it faster than waiting on a return to clear customs.
Damaged, defective, or wrong item received
Contact us within 14 days of delivery with your order number and a photo of the issue, and we'll send a replacement or refund — your choice. This doesn't affect any other rights you have under consumer law in your country.
Order not received
Because items ship internationally, delivery can take longer than domestic orders — check your order confirmation for the estimated window for your country. If your order hasn't arrived within 30 days of the estimated delivery window closing, contact us and we'll track it down, send a replacement, or refund you.
How to request a return or refund
Email info@wiragroup.se with your order number and the reason for your request. We aim to respond within 2 business days.
Refund timing
Once approved, refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Your legal rights
If you're in the United Kingdom
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel your order within 14 days of receiving it, for any reason, without justification. This right exists regardless of what this policy says, and we can't reduce it. If you cancel within this period:
- Tell us in writing (email is fine) within the 14 days
- You then have a further 14 days to send the item back
- We'll refund everything you paid, including standard delivery, within 14 days of receiving the item back or evidence you've posted it
This sits alongside, and doesn't replace, your rights under the Consumer Rights Act 2015 if an item is faulty, not as described, or not fit for purpose.
If you're in Malaysia
Under the Consumer Protection Act 1999, if an item is defective, unsafe, or not as described, you're entitled to a refund, repair, or replacement — a "no refund" policy cannot override this. Malaysian law doesn't require us to offer a no-reason-needed change-of-mind return the way UK law does, which is why we offer our 30-day goodwill window above voluntarily. If we can't resolve an issue directly, you can lodge a claim with the Tribunal for Consumer Claims Malaysia (TTPM) for a low filing fee, without needing a lawyer.
Questions about this policy? Contact us at info@wiragroup.se.