Fraktpolicy

Hungry Bug — Shipping Policy

Operated by Wira Group AB (trading as Hungry Bug), Torshamnsgatan 27, Kista, Sweden.

PROCESSING TIME
Orders are processed and handed to our fulfillment partner within 1–2 business days of payment confirmation.

ESTIMATED DELIVERY TIMES
United Kingdom: 4–12 business days
Malaysia: 3–11 business days
Sweden: 5–12 business days
These are estimates, not guarantees. Customs processing, peak seasons, weather, and carrier delays can extend delivery beyond the stated window.

SHIPPING COSTS
Shipping cost is calculated at checkout based on your delivery address and order weight/contents.

MULTIPLE ITEMS, MULTIPLE PACKAGES
Some orders contain items fulfilled from different warehouses. If you order multiple products, they may arrive in separate packages, on different days, each with its own tracking number — this is normal and doesn't mean part of your order was lost.

TRACKING
You'll receive a tracking number by email once your order ships, usually within 24 hours of dispatch.

CUSTOMS, DUTIES, AND TAXES
Depending on your country and order value, your package may be subject to import duties, taxes, or a customs handling fee charged on delivery, separate from what you paid at checkout. These charges are the responsibility of the customer unless we've explicitly stated the price is duty-paid at checkout.

If you're in Sweden or elsewhere in the EU: since July 1, 2026, the EU's duty-free exemption for low-value parcels has ended — most international parcels now carry a small flat customs duty per item, regardless of order value, in addition to Swedish VAT.

INCORRECT ADDRESS
Please double-check your shipping address at checkout — we ship to the address provided and can't be responsible for delays or non-delivery caused by an incorrect or incomplete address.

DELAYED OR MISSING ORDERS
If your order hasn't arrived within 30 days of the estimated delivery window closing, contact us at hi@hungrybug.store with your order number.

Questions? Contact us at hi@hungrybug.store